Returns & Refunds

Courier Returns:

Courier Returns occur when the order is undelivered and marked as ‘Returning to Origin’ (RTO). Please find below the potential reasons for the order being marked as RTO

Reasons for undelivered shipment

  • Customer not contactable
  • Incomplete address
  • Future delivery requested by the customer 
  • Self-pickup requested by the customer 
  • Customer refused delivery
  • Door/premises/office closed
  • Pincode not serviceable
In this case, we will store the returns for a period of 10 days from the date of the order being marked as RTO, without any warehousing fee. You can choose to Reship (by paying additional delivery charges) the order to yourself or any other address within this period of 10 days, after which we would donate the order to charity. Kindly note that you will not be allowed to take any action on the returned orders after this period.

Please also note that if the pin code becomes unserviceable after the order is placed, TheSindhiShop shall not be responsible for the RTO and as a result, no refunds will be processed from our end. 

Product Quality issues:

In the case of issues related to misprinting or damaged or defective items received, it must be communicated to support team within 5 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 8 days after the estimated delivery date. We will provide replacements / refunds on case to case basis.

Broken products received:

In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 5 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received, showing the shipping label and the customer details on it clearly for verification.

Rejection by Customer:

Since the product is customized to customer requirement, any such return or rejection is not accepted. We do not refund for any modification in order for size or colour. Please choose the correct size and color at the time of ordering to avoid such issues.

Cancellation by the customer

 In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back. If we have already printed and shipped the product, we will not be able to approve the cancellation request. 

Cancellation by TheSindhiShop

Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled, the amount of order will be refunded within 15 working days. 

Shipping Policy

Orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 3-5 Days days or as per the delivery date agreed at the time of order confirmation and delivery of the shipment is subject to Courier Company / post office norms.

We are not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-5 Days days from the date of the order and payment. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during checkout.

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